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    John Mehrmann and Mitchell Simon http://www.Trusted101.com

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As a member of the Trusted Advocate Network, I am honored to recommend The Trusted Advocate Book to both prospects and customers alike. In fact, I sent out 4 books to some key prospects. Each one responded in a very positive way and said, “It was easy to read, true to life, and really gets to the core of trust and integrity”.

The Trusted Advocate is a blueprint for motivational personal transformation that yields lasting success. The principles can be applied to any industry or career. We all want to be better business people and better communicators. This book shows you how. Each topic is focused with an eye towards integrity and reliability which lays the foundation for a successful environment, whether business or professional. You can’t get much better than that!

I recommend that once you read The Trusted Advocate, you will not want to put it down. You will find extraordinary ideas in this book which will transform your way of thinking, create a positive customer experience and create a happier you.

Applying the concepts in this book will “Pay It Forward” to all those people you know, and have not met yet. This book will truly inspire everyone that reads it!"

Rick Driscoll
President and CEO
The Executive Connection, LLC

101 Great Ways to Improve Your Life
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"Stress and Stones"

by John Mehrmann

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Where to Find Loyal Customers
by John Mehrmann

National Computrade News

Environmental Sustainability Revolution
by John Mehrmann

National Computrade News




Business Intelligence Report

Make the Competition Irrelevant
by John Mehrmann

Business Intelligence Report


Essential Advantage

The Most Valuable Source for Leads
by John Mehrmann
Essential Advantage


Reverse Logistics Cost Avoidance

Cost Avoidance
by John Mehrmann


Reverse Logistics Financial Model

Reverse Logistics Financial Model
by John Mehrmann

Seeing Green at the End of the Line
by John Mehrmann


A Pragmatic Approach to Partners
by John Mehrmann

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Institute for Advanced Leadership
101 Great Ways
to Improve Your Life
John Mehrmann
John Mehrmann
Author, Speaker & Consultant
International Coach Federation Member

"I saw the angel in the marble and I carved until I set him free."

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About John F. Mehrmann

John Mehrmann is CEO of Zylog Systems (Canada) Ltd. Zylog is a leading provider of IT and Engineering professional services, human capital resource management applications, and technology solutions with global delivery capability. Leveraging ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases, Zylog is dedicated to the progress of our clients, consultants, and our community. In 2009, Zylog acquired Brainhunter, one of the top IT and Engineering staffing organizations in Canada.

Zylog Systems (Canada) Ltd provides IT and Engineering staffing services and premier consulting services augmented by an industry leading applicant tracking system and contractor career development.

Zylog Systems (Canada) Ltd is a recognized leader in onsite, near shore, and offshore delivery of technology solutions. Leveraging comprehensive expertise in current and emerging technologies, complimented by experience in legacy software, and proprietary software to migrate companies from legacy platforms to proven modern technology. Zylog provides state-of-the-art proprietary software for field service management, recycling, banking and finance, consumer electronics, government, and health industries. Zylog has been recognized by Information Week a Technology Innovator and by CRN Fast Growth 100 as one of the fastest growing companies.

For more information on Zylog Systems (Canada) Ltd, please visit www.Zylog.ca

John Mehrmann is a dynamic, results-driven professional with more than 20 years of overall management experience spanning operations, e-commerce, sales, accounting, customer service, marketing, logistics and training.  John has established a solid reputation for designing and implementing reliable, repeatable best-in-class business practices to consistently deliver superior performance and profitability to shareholders and investors.  John Mehrmann at RLTS Planet Hollywood

As a published author, John’s works have appeared in numerous trade magazines including Pros Communications, Reverse Logistics Magazine and Essential Advantage. He contributed to “101 Great Ways to Improve Your Life, Volume 3” with such notable authors as Ken Blanchard, Mark Victor Hansen, Byron Katie and Les Brown. John contributes many articles for use on web and radio. Electronic copies of these articles are available at www.JohnMehrmann.com

As an international speaker, John has provided insightful presentations to numerous industry events. He is a sought after motivational speaker and delivers educational workshops on sales, business and executive management topics.

John Mehrmann is a member of the advisory committee for Motivation Education, an education development program designed to promote social and scholastic advancement through science and Technology. He is also a Member of the International Coach Federation, participated in the Global Leadership Forum, and trained in Six Sigma and Management Innovation. John has been a member on the California Department of Consumer Affairs Bureau of Electronic and Appliance Repairs Advisory Council, and Industry Information Director, National Electronics Service Dealers Association (NESDA). John Mehrmann received recognition in the International Who’s Who of Business Leaders and Sterling Who’s Who Directory-Executive Edition. He has received the Certificate of Recognition and Industry Achievement Award Honors, the NPSC Award of Appreciation, and the USA Certificate of Appreciation for the Institute of Service Management.

Books / Published Articles

  • The Trusted Advocate: Accelerate Success with Authenticity and Integrity, awarded Publisher’s Choice Award
  • The Trusted Advocate: Accelerate Success with Authenticity and Integrity, awarded Editor’s Choice Award
  • Stress and Stones, contributing writer in 101 Great Ways to Improve Your Life, Volume 3, featured authors included Ken Blanchard, Marc Victor Hansen, Byron Katie, and Les Brown
  • Article Environmental Sustainability Revolution, featured article & contributing writer for January 2009 edition of National Computrade News
  • Article Make the Competition Irrelevant, featured article & contributing writer for September 2008 edition of the Business Intelligence Report
  • Article Reverse Logistics Financial Model, contributing writer in January / February 2008 edition of Reverse Logistics Magazine
  • Article Where to Find Loyal Customers, featured article & contributing writer in November 2007 edition of Essential Advantage Magazine
  • Article Are You a Carrot, Egg, or Coffee Bean, contributing writer in November 2007 edition of Passion for Life Coaching Magazine
  • Article Seeing Green at the End of the Line, contributing writer in August / September 2007 edition of Reverse Logistics Magazine
  • Article Seven Strategies to Get Email Under Control, contributing writer in June 2007 edition of Aubrey Chamber of Commerce
  • Article A Pragmatic Approach to Partners, cover story & featured article in March / April 2007 edition of Reverse Logistics Magazine
  • Article Where to Find Loyal Customers, contributing writer in January / February 2007 edition of Pros Communications

Awards / Accolades / Committees / Public Speaking Appearances

  • 2010 Speaker on Trends in Technology at the Society of Service Executives
  • 2010 CompTIA Service Section Advisory Board
  • 2010 Speaker on Green IT at the CompTIA Breakaway Conference
  • 2009 Speaker on Navigating Economic Challenges at RLTS in Las Vegas
  • 2009 Co-chair CompTIA GREEN IT Committee
  • 2009 Appointed to the Everest College Network and Security Specialists Program Advisory Panel
  • 2008 The Trusted Advocate: Accelerate Success with Authenticity and Integrity, awarded Publisher’s Choice Award
  • 2008 Speaker at the Reverse Logistics Convention, February 2008
              Create Your Reverse Logistics Financial Model
  • 2008 Chairman of the Corporate Social Responsibilities Committee, RLA
  • 2008 The Trusted Advocate: Accelerate Success with Authenticity and Integrity awarded Editor's Choice Award
  • 2008 Member of the Greater Los Angeles Writer's SocietyReverse Logistics in Singapore
  • 2008 President’s Club, achieved 185% of Sales Goal (321% increase year-over-year)
  • 2007 Man of the Year Award from the American Biographical Institute
  • 2007 Continental Who's Who Registry of Business Leaders
  • 2007 Speaker at the Singapore, Reverse Logistics Trade Show & Convention, October 2007
              Evolve or Become Extinct, a model to Deliver Expanded Shareholder Value in Reverse Logistics
  • 2007 Speaker at the Las Vegas, Reverse Logistics Trade Show & Convention, February 2007
  • 2007 President’s Club, achieved 126% of Sales Goal
  • 2006 Board of Directors for Motivation Education, K-12 educational development programs
  • 2006 Continental Who’s Who Premier Lifetime Achievement Member
  • 2006 International Coach Federation Member
  • 2006 612 ABC Radio Brisbane, Australia, Are You a Carrot, an Egg, or a Coffee Bean?
  • 2006 Global Leadership Forum, Tokyo, JapanGlobal Leadership Forum Tokyo
  • 2005 Executive Blueprints, Inc. established
  • 2004 Sterling Who's Who Business Executives
  • 2000-05 Bureau of Electronics and Appliance Repairs committee member,
                   California Department of Consumer Affairs
  • 1999 International Who's Who of Professional Business Leaders
  • 1998 Acknowledgement of Excellence from the NESDA Computer Committee
  • 1997 Award of Appreciation from the National Professional Service Convention
  • 1996 Certificate of Recognition from the National Electronics Service Dealers Association
  • 1995 Certificate of Appreciation from the USA Institute of Service Management
  • 1994 Who’s Who Global Business Leaders

Career Summary:Organizational Development

Chief Executive Officer
2010-Current Zylog Systems (Canada) Ltd

  • Zylog is a leading IT and Engineering Staffing Services, representing premier consultants and contingent workforce with state-of-the-art application tracking systems and Human Resource Information Systems (HRIS)
  • Zylog is a leading Technology Solutions Provider, an ISO 9001 certified provider of Onshore, Offshore & Near shore technology services.
  • Zylog offers a unique combination of local experience with global delivery, access, and support
  • Zylog received recognition from Information Week 500 as a top Technology Innovator


Vice President, Business Development
2008-2009 ZSL Inc

  • ZSL Inc offers substantial cost savings and enhanced performance associated with a secure and effectively managed global development model. For over 10 years, ZSL Inc has been partnering with a loyal following of clients seeking to leverage proven delivery methodology, as well as 24 / 7 access to the very best technical resources and development tools anywhere.
  • ZSL Inc leverages specialized knowledge in custom enterprise application development, reporting, data management, administration, and application integration to assist enterprises in raising service levels, while reducing costs. ZSL Inc has extensive experience in mobile, wireless, and web application development.
  • In 2007, ZSL Inc was ranked 275 in the VAR Business 500, and was recognized as one of the 10 Fast Growth VARs to watch. The ZSL Inc customer base includes small and medium size companies across a broad range of verticals, as well as respected leaders in Finance and Banking, Insurance, Life Sciences, Telecommunications, Retail, and Manufacturing.
  • ZSL Inc opened a new 85,000 square foot state-of-the-art Global Software Development & Research Center in the IT Corridor, Chennai, India. The Research and Development center, named IDEA Lab, focuses on providing value added R&D support, product development, and engineering services to solution providers and independent software vendors around the globe.


Regional Sales Director
2006-2008 Data Exchange Corporation

  • President's Club, increased sales 200%+ for two consecutive years
  • Industries: Consumer Electronics, Computer, Server, Digital Imaging, Projectors, and Medical Devices
  • Expertise: Reverse Logistics, Refurbishing, Depot Repair, Distribution, and Advance Exchange
  • Clients: Service Net, Fujitsu, SIRIUS, HP, Toshiba, FUNAI, Cisco, Apple, Forest Labs, EDS SABRE, Pearson Education


Director of Service Operations
2002-2006 Toshiba America Information Systems, Inc - Computer Systems Division

  • Implemented the first real time warranty service management and tracking system that included customer identification of assets, technical recommendations, associated repair history and spare parts demand. Real time visibility to work-in-progress, with a sophisticated advance alert mechanism, enabled proactive service response.
  • Collaborated with UPS Supply Chain Solutions to reduce DEPOT expense 30%
  • Increased Customer Satisfaction 12%
  • Improved Channel Operations and reduced overall Warranty Expense 15%
  • Industries: Computers, Servers, and Digital Projectors
  • Expertise: Service Operations, Warranty Management, Field Service, and Logistics. Directed operations for the Authorized Service Provider network in the United States, Central and South America, as well as Product Returns, warranty depot, and Field Service support.


National Service Manager
1999-2002 Toshiba America Information Systems, Inc - Imaging Systems Division

  • Produced additional revenue with third party accessory sales, bundled solutions, and sale of services that contributed in excess of 37% of the total profit to the division
  • Designed and implemented a parts planning tool that improved fill rate from 50% to 97%, and reduced inventory 65%
  • Designed, developed, and maintained the web site for the division - sales, service, and support
  • Implemented retail sales training workshops and computer based training
  • Industries: Medical Imaging, CCTV, Security, DVR, Industrial Imaging, Digital Imaging Devices, and Digital Projectors
  • Expertise: Service Operations, Web Development, Internet Sales, Sales, Strategic Development, and Training. Managed service and operations support for the United States, Canada, Mexico, and Latin America regions


Operations Manager
1988-1999 SatisFusion / Wood Technologies

  • Implemented state-of-the-art claims processing, auditing, and integration for the Consumer Electronics Industry
  • Implemented integrated online technical reference, bill of materials, parts ordering, and account management utilities
  • Industries: Third Party Administrator for Warranty Claims Processing and Extended Service Programs
  • Expertise: Operations, Systems and Software Architecture, Regulatory Compliance, and Network Application Integration
  • Clients: SONY, Hitachi, Kenwood, Zenith, RCA Thomson, AIG, GE, Zurich, Toshiba, Olympus, etc


Service Operations Manager
1986-1998 Toshiba America Consumer Products, Inc

  • Developed and implemented the strategic plan to consolidate five US Regions into a centralized facility, automating workflow and processes to offset a 63% reduction of overall manpower
  • Implemented a consolidated in-house Call Center, IVR, and Agent Software to achieve return on investment in excess of $1 Million in less than 90 days
  • Designed, developed, and maintained the National Service Division web site and intranet
  • Reduced outstanding Accounts Receivables balance from 14% to less than 0.05% in six months
  • Industries: Consumer Electronics, TV, Projection TV, DVD, VCR, Appliances, Satellite, AC, and Telephony Devices
  • Expertise: Accounts Receivable, Accounts Payable, Call Center, Operations, Web Development, Customer Service, and Warranty Claims Administration


Executive Blueprints professionals have years of personal experience in addition to contact with a variety of organizations in business and education. This means an appreciation of your needs and a comprehensive knowledge of your competitive landscape. To be successful, every organization needs well defined internal processes, motivated and capable members, and a clear vision of differentiation. Executive Blueprints can help you put the pieces together, build customer brand loyalty and achieve your goals.

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Many of the World's Leading Experts have joined together to give you the most amazing, proven and simple ways to immediately change your life for the better. You will Get The Facts On The Closely Guarded Secrets of the best in their field, all brought together to finally reveal what you can do to make your life a great success.

It's called 101 Great Ways to Improve Your Life!

    1.   Jeff Allen

    1.   http://www.winningpersonality.com

  51.   Rod Louden

  51.   http://www.monsterrelationships.com

    2.   Sten Morten Andersen

    2.   http://youcantbeatme.com

  52.   Doni Luckett

  52.   http://www.Divine-Basics.com

    3.   Kiernan Antares

    3.   http://www.kiernanantares.com

  53.   Lynette M. Loomis


    4.   Susan Apollon

    4.   http://www.touchedbytheextraordinary.com

  54.   Dr. Wanda Lee MacPhee


    5.   Dolores Arste

    5.   http://www.zenguidance.com 

  55.   Betty Mahalik

  55.   http://www.dynamic-coaching.com

    6.   Shane Belceto

    6.   http://www.PersonalDevelopmentSuccess.net

  56.   Jeannette Maw

  56.   http://www.goodvibecoach.com

    7.   * Ken Blanchard

    8.   http://www.kenblanchard.com/

  57.   Karonne K. Mazier

  57.  www.TheGallantGentlemanscommunique.com

    8.   * Les Brown

    8.   http://www.lesbrown.com

  58.   Bess McCarty

  58.   http://www.bessmccarty.com

    9.   Sheryl R. Brown

    9.   http://www.sunraycounseling.com

  59.   Carol McClelland

  59.   http://www.transitiondynamics.com

  10.   Michael Bungay Stainer

  10.   http://www.BoxOfCrayons.biz  

  60.   Adrian McMaster

  60.   http://www.lead-a-powerful-life.com

  11.   Dr. Jeannie Campanelli

  11.   http://www.jeanniecampanelli.com

  61.   * John Mehrmann

  61.   http://www.ExecutiveBlueprints.com

  12.   Peggy Carey

  12.   http://www.peggycarey.com

  62.   Halette M. Meyer

  62.   http://www.theheartofliving.com

  13.   Dr. Wendy Y. Carter

  13.   http://www.tadafinallyfinished.com

  63.   Vickie Milazzo

  63.   http://www.InsideEveryWoman.com 

  14.   Steven Cavaleri


  64.   Ceci Miller

  64.   http://www.sacredvisitations.com

  15.   Lesley Cordero

  15.   http://www.LesleyCordero.com

  65.   Vernon Myers

  65.   http://www.ideamerge.net/products

  16.   Stacy Corrigan

  16.   http://www.financialfreedomzone.net

  66.   Dorothy M. Neddermeyer

  66.   http://www.drdorothy.net

  17.   Eva Dahlberg

  17.   http://www.yourcoachcompany.com

  67.   Lisa O'Brien

  67.   http://www.careerscoach.com.au/

  18.   Marc de Bruin

  18.   http://www.landmarc.info  

  68.   Dan Ohler

  68.   http://www.ThinkinOutsideTheBarn.com

  19.   Sheila Dicks

  19.   http://www.sheiladicks.com

  69.   Kim Olver

  69.   http://www.therelationshipcenter.biz

  20.   Wesley J. Doherty

  20.   http://www.AnEasierLife.com

  70.   Tim Ong

  70.   http://theselfimprovementsite.com

  21.   Ken Donaldson

  21.   http://www.realationshipcoach.com 

  71.   Paula Onysko

  71.   http://www.paulaonysko.com

  22.   Ed Drozda

  22.   http://www.4eandd.com

  72.   Stephen Orwin

  72.   http://www.so-chi.co.uk 

  23.   John M. Ellis

  23.   http://www.myproblemsgone.com/

  73.   D. Ostaro

  73.   http://www.ostaro.com 

  24.   Earl D. Erickson

  24.   http://www.BobbiesMountain.com

  74.   Duanna Pang-Dokland

  74.   http://ignitingpossibility.com/

  25.   Michael Erwin

  25.   http://www.timecreationcoaching.com.au

  75.   Grant Pasay

  75.   http://www.grantpasay.com 

  26.   Barbara Eubanks

  26.   http://www.barbaraeubanks.com

  76.   Joan Pasay

  76.   http://www.joanpasay.com

  27.   Nathalie Fiset

  27.   http://www.aperfectharmony.com

  77.   Judi Perkins

  77.   http://www.findtheperfectjob.com 

  28.   Leslie Gail

  28.   http://www.newlifefocus.com 

  78.   Janet Pfeiffer

  78.   http://www.PfeifferPowerSeminars.com

  29.   Melissa Galt

  29.   http://www.melissagalt.com

  79.   Donna Price

  79.   http://compassroseconsulting.com

  30.   Piercarla Garusi

  30.   http://www.pgcoaching.co.uk

  80.   Mara Purl

  80.   http://www.marapurl.com

  31.   Kevin Gianni

  31.   http://www.yourlifestylefitness.com

  81.   Marnina Reid

  81.   http://www.findyourfreedominc.com 

  32.   Katharine C. Giovanni

  32.   http://www.katharinegiovanni.com

  82.   Keith E. Renninson

  82.   http://www.zoochthepooch.com

  33.   Dr. George Grant

  33.   http://www.academyofwellness.com

  83.   Randy Rolfe

  83.   http://www.randyrolfe.com

  34.   Paula Gregorowicz

  34.   http://www.thepaulagcompany.com

  84.   Dr. John Ryder

  84.   http://www.ultimategoals.com/

  35.   Jeanette Griffin

  35.   http://www.apositivelifestyle.com   

  85.   Lynn Scheurell

  85.   http://www.mycreativecatalyst.com

  36.   * Mark Victor Hansen

  36.   http://www.markvictorhansen.com/

  86.   Sharon Seivert,

  86.   http://www.thecoreporation.com/

  37.   George Harris

  37.   http://www.familylivingsystem.com

  87.   Halina St. James

  87.   http://www.podiumcoaching.com

  38.   Margrit Harris & Wendy Bridger

  38.   http://www.stratateam.com/ 

  88.   Maureen Staiano

  88.   http://www.AchieveYourDreamCoaching.com

  39.   Laurie Hayes

  39.   http://www.thehbbsource.com

  89.   Caroline Sutherland

  89.   http://www.carolinesutherland.com

  40.   Nancy Heimstra

  40.   http://www.spirit-alchemy.com

  90.   David Tomaselli

  90.   http://www.wholisticdev.com 

  41.   Barb Hepperle

  41.   http://www.edmontondivorcesolutions.com

  91.   Diane Turton

  91.   http://www.dianeturton.com

  42.   Carl Herkes

  42.   http://www.exoticflames.com

  92.   Robert Vibert

  92.   http://www.Real-Personal-Growth.com

  43.   Joe Kahler

  43.   http://www.outonmyown.com

  93.   Joanna Wasmuth

  93.   http://www.harmonycoaching.com

  44.   * Byron Katie

  44.   http://www.thework.com/

  94.   Patricia Watkins

  94.   http://www.boydfriend.com

  45.   Paul Keetch

  45.   http://www.paulkeetch.com

  95.   Nicki Weiss

  95.   http://www.saleswise.ca

  46.   Chris Knight

  46.   http://www.ezinearticles.com  

  96.   Karen Wheeler Hall

  96.   http://www.karenwheelerhall.com

  47.   Kunbi Korostensky

  47.   http://www.embracingchanges.com  

  97.   Dr. Christina Winsey-Rudd

  97.   http://www.dynamicgoldmindstrategies.com  

  48.   Kevin Lankford

  48.   http://www.lulu.com/kevin2

  98.   Judy H. Wright

  98.   http://www.ArtichokePress.com

  49.   Michael Lee

  49.   http://www.20daypersuasion.com

  99.   Lucy Grace Yaldezian

  99.   http://www.ahigherperspective.com

  50.   Suzanne Lieurance

  50.   http://www.workingwriterscoach.com

 100.  Russ Yeager

 100.   http://www.russyeager.com


 101.  Haiyan Zhang



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